Privacy Policy


The Spinal Research Institute ("SRI") regards customer privacy as an important part of our relationship with our donors and supporters. The following privacy policy applies to all SRI donors and supporters, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact the SRI at

Collection of Information

Any information collected by SRI is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at

Access to Collected Information

If your personally identifiable information changes, or if you no longer wish to support us, you may correct, update, delete or deactivate this information by emailing us at


If you kindly decide to donate to SRI, you will be requested to provide certain personally identifiable Information such as name, Email, postal address, credit card number, expiration date.

We use this information in order to effect payment through a secure gateway – Eway, and for contacting you, if necessary. See further information about our Donations Policy below.


SRI uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some informational and/or promotional Emails. If at any time a supporter or donor wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at

EU General Data Protection Regulation - GDPR

The General Data Protection Regulation (GDPR) takes effect 25 May 2018. The GDPR is a standardised user data protection framework which operates across Europe and imposes obligations on organisations, like Spinal Research Institute (SRI), that handle the personal data of people in the European Economic Area (EEA). 

The GDPR governs how SRI may use your information, and the rights that EEA users have in relation to it. This means that SRI will collect and use your information only where:

  • It is justified because of a legitimate interest such as for research and development or marketing the organisation (but only where our legitimate interest isn’t overridden by your interest in protecting your data).
  • You consent to us using your information in a way outlined under Communications.
  • It is necessary for compliance with our legal obligations.

If you have consented to our use of your information you may withdraw that consent at any time by emailing

None of these steps are likely to impact the way you connect to, communicate with or support SRI. 

If you wish to request a copy of your personal information held by SRI, please email us at


Third Parties

SRI may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. SRI does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the SRI site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

SRI Security Policy

SRI uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.

  • Your complete credit card number cannot be viewed by the SRI or any outside party.

  • All transactions are performed under 128 Bit SSL Certificate.

  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

  • eWAY is an authorised third party processor for all the major Australian banks.

  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by SRI.

For more information about eWAY and online credit card payments, please visit


An SRI tax-deductible receipt will be website-generated and forwarded to you within a few minutes of your donation having been entered into and processed by the system.

If you wish to query anything relating to your donation, please contact us at The SRI (Spinal Research Institute) is grateful for the support of all donors. As a not-for-profit organisation, these donations support us in our mission.

The SRI (Spinal Research Institute) is independent and apolitical. We accept donations only for the purposes of the SRI; we will not allow any donation to dictate our positions and priorities, nor compromise our independence and dedication to our mission.

The SRI (Spinal Research Institute) may refuse or refund donations at any time.

The acceptance of any donation by SRI (Spinal Research Institute) does not imply endorsement of other activities, undertakings or processes of the donor.

Any donations solicited or accepted on behalf of the SRI (Spinal Research Institute) staff must be used for Spinal Research Institute endorsed activities.

Any donations accepted on behalf of the SRI (Spinal Research Institute) should be directed to the SRI (Spinal Research Institute) and not to individual staff, and be directly deposited into a SRI (Spinal Research Institute) bank account.

Refund Policy

Should an error be made in the amount of any donation, the donor has 7 days in which to notify the SRI (Spinal Research Institute) of the error. All requests for refunds must be made in writing and directed by email to or by post, Spinal Research Institute, Royal Talbot Rehabilitation Centre, 1 Yarra Boulevard, Kew 3101. Any tax receipt issued for the incorrect amount immediately becomes void and invalid, and a new tax receipt will be issued for the amount of the corrected donation.